Privacy Policy

1. Introduction

Clarity Insights Group Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Contact us through our contact form (name, email, mobile number, reason for contact, message)
• Subscribe to our newsletter (name, email address)
• Book a discovery call (information provided through the booking system)
• Use our Reflection Journal platform (reflection data, which remains private to you)

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. We use Google Analytics (with your consent) to collect information about how visitors use our website, such as pages visited and time spent on pages.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer support
• Send you newsletters and marketing communications (with your consent)
• Process and manage your bookings and service requests
• Improve our website and services
• Comply with legal obligations
• Protect our rights and prevent fraud

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: When you subscribe to our newsletter or provide explicit consent
• Contractual necessity: To fulfill our obligations when you use our services
• Legitimate interests: To improve our services and respond to inquiries
• Legal obligations: To comply with applicable laws and regulations

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service providers: Third-party services that help us operate our website and services (e.g., Brevo for newsletter management, Google Analytics for website analytics, hosting providers)
• Legal requirements: When required by law or to protect our rights
• Business transfers: In connection with a merger, acquisition, or sale of assets

All third-party service providers are required to maintain the confidentiality of your information and are prohibited from using it for any purpose other than providing services to us.

Google Analytics: We use Google Analytics (measurement ID: G-K0ZMVR74X2) to understand how visitors interact with our website. Google Analytics may collect information such as your IP address, browser type, pages visited, and time spent on pages. This information is used to improve our website. Google Analytics data is processed in accordance with Google's Privacy Policy. You can opt out of Google Analytics by refusing analytics cookies in our cookie consent banner.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Contact form submissions: 2 years or until you request deletion
• Newsletter subscriptions: Until you unsubscribe
• Reflection data: As specified in our Terms of Service

7. Your Rights Under GDPR

If you are located in the European Economic Area (EEA), you have certain data protection rights:

• Right to access: Request copies of your personal data
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your personal data
• Right to restrict processing: Request limitation of how we process your data
• Right to data portability: Request transfer of your data to another service
• Right to object: Object to our processing of your personal data
• Right to withdraw consent: Withdraw consent at any time where we rely on consent

To exercise these rights, please contact us at our contact page or email us at the address provided in our contact information.

8. Cookies

We use cookies and similar tracking technologies to track activity on our website. For detailed information about the cookies we use, please see our Cookie Policy.

9. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Clarity Insights Group Ltd
Email: Contact us through our contact form
Website: www.reflectionjournal.com